Operations & People Lead

About MetaCraft

MetaCraft is a design-led creative studio operating at the intersection of culture, entertainment, brands, and experiences. We collaborate with artists, festivals, cultural organisations, and forward-thinking companies to shape how ideas show up in the world.

As MetaCraft grows, we are investing in the internal systems and operational structure required to support a high-performing creative team. This role exists to ensure that the company runs smoothly behind the scenes so the creative team can focus on producing exceptional work.

Role Overview

We are looking for an Operations & People Lead to take ownership of MetaCraft’s internal organisation, team coordination, and operational systems.

This role sits at the centre of the studio and is responsible for ensuring that people, processes, and tools work together effectively. You will help structure how the company operates day-to-day while supporting a healthy, accountable, and collaborative team culture.

You will work closely with the founder and team leads to build the systems that allow MetaCraft to scale without operational chaos.

Core Responsibilities

Team Operations

• Coordinate internal workflows and ensure teams stay aligned on priorities and timelines

• Maintain clarity around responsibilities across design, marketing, and operations

• Support the founder in tracking internal progress across projects and initiatives

• Ensure meetings, updates, and internal communication remain organised and productive

People Operations

• Manage onboarding and offboarding processes for employees and contractors

• Maintain internal documentation including employee records, contracts, and policies

• Support performance conversations, team development, and internal feedback loops

• Help foster a collaborative, respectful, and high-performing team culture

Internal Systems & Tools

• Implement and maintain the tools used to run the company (e.g., project management, communication, documentation systems)

• Improve how the team uses tools such as Slack, Notion, ClickUp, or similar platforms

• Ensure information is organised and accessible across the company

• Continuously refine workflows to remove friction and inefficiencies

Process Design

• Document and refine internal processes for project delivery, communication, and team coordination

• Identify operational gaps and propose improvements

• Build scalable systems that support MetaCraft’s long-term growth

Administrative & Operational Support

• Assist with internal planning, scheduling, and coordination

• Ensure operational consistency across projects

• Support the founder with operational decision-making and implementation

What We’re Looking For

Experience

• Experience in operations, people operations, studio management, or project coordination

• Experience working in creative studios, agencies, startups, or fast-moving environments is a strong advantage

Skills

• Strong organisational and coordination skills

• Ability to design and implement operational systems

• Excellent communication and documentation ability

• Comfort working across multiple teams and functions

Personal Qualities

• Highly organised and detail-oriented

• Calm and structured in fast-paced environments

• Strong sense of ownership and accountability

• Comfortable bringing order and clarity to ambiguous situations

Why This Role Matters

Creative companies often struggle with internal organisation as they grow. This role ensures that MetaCraft’s creative excellence is supported by strong operational foundations.

By building systems, improving communication, and supporting the team’s daily operations, the Operations & People Lead will play a critical role in helping MetaCraft scale sustainably.

Location

Lagos, Nigeria (with flexibility depending on the candidate).

How to Apply

Email résumé and a short note answeing the following question to careers@metacraft.design with “Operations & People Lead – [Your Name]” as the subject line.

In 200–300 words, describe a system, workflow, or operational improvement you introduced that significantly improved how a team or organisation worked. What problem were you solving, and what changed after you implemented it?

MetaCraft is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.